To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at hello@janandnova.co.uk. If your return is accepted, you can send the item back to us. The item is your responsibility until we receive it back in our studio, and therefore we suggest you send it back using Royal Mail's Recorded Delivery service. Return costs are your responsibility. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@janandnova.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions 
We cannot accept items outside of this return window or items with their tags removed or appear visibly worn, you will need to arrange these to be sent back at your own cost. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The shipping charges are not refundable.