How long will my order take to arrive?

Your order will be shipped in 2 days. However, it should arrive on average between 3-7 days depending on your address and time and day of the order.

How much do you charge for shipping? 

We ship everywhere within the UK. A flat rate of £2.95 will be applied at the check-out for all orders.

Can I track my order?

Yes! You will receive a confirmation e-mail once we get your order. We will send you another e-mail with the tracking number after the package is dispatched.

I need to change something on my order. How do I do that?

We can cancel or change your order if it is not shipped yet. Send us an e-mail at hello@janandnova.co.uk and we will help you.

How can I exchange or return my order?

You have 14 days after receiving your item to request a return by contacting us at hello@janandnova.co.uk. The item is your responsibility until we receive it back and you are responsible for return shipping costs. For more information on how to start the return process, please read our refund policy

Who should I contact if I have a question?

We love hearing from you and respond to every customer inquiry in a few hours. Click here and let us help you!